Each member of the National Association of the Remodeling Industry is pledged
to observe high standards of honesty, integrity and responsibility in the conduct
of business;

By promoting only those products and services which are functionally and
economically sound, and which are consistent with objective standards of health
and safety;

By making all advertising and sales promotion factually accurate with respect to
product description, performance specification, and cost/ benefit analysis, and by
avoiding those practices which tend to mislead or deceive the customer with
respect to competitive pricing, savings claims, or the nature and significance of
contracts, warranties, finance agreements, completion certificates, lien waivers,
or liability and worker’s compensation insurance;

By writing all contracts and warranties such that they are fair and mutually
beneficial to all parties concerned, such that they are free of ambiguities or
omissions which tend to obscure contractual obligations, and such that warranty
terms and provisions are free of the capacity to mislead or deceive the customer
as to quality or longevity of the product or service;

By honoring all contractual obligations until and unless they are altered or
dissolved by the mutual consent of all contractual parties concerned, and by
fulfilling those obligations in a reasonably prompt manner that is fair to all parties

By promptly acknowledging and acting on all customer complaints, and, in
situations where complaints appear unreasonable and persistent, by encouraging
the customer to initiate an approved third party dispute settlement mechanism;

By refraining from any act intended to restrain trade or suppress competition, and
to thereby promote the private enterprise system and its guaranty of equal rights
for all.
As members of the National Association of Remodeling Industry (NARI) we are
held to a higher standard of ethics and workmanship than most contractors.
The NARI Code of Ethics
Our Ethics